MULTILINGUAL CUSTOMER SERVICECORK

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MORGAN MCKINLEY

  • CONNAUGHT HOUSE, BURLINGTON RD
  • DUBLIN 4
  • NO. 6 LAPP'S QUAY, CORK
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  • Job reference number:15185338
  • Client ID:RI/BBBH647890
  • Posted on:10-JAN-2017
  • Salary:NEGOTIABLE
  • Location:CORK, CORK
  • Job type:PERMANENT

Benefits: BONUS, HOLIDAY VOUCHERS, SUBSIDISED CANTEEN

Our client is an award winning outsourcing organisation that has been in business since the 1980s and has grown considerably over the years through passionate leadership.

They now have exciting opportunities for Customer Experience Specialists for one of their largest account. This client is a global leader in the field of online accommodation and enables people to travel the world giving them flexible, affordable options. You will have a love for travel that will be reflected in your ability to understand the customers' needs. This will be complemented with your user knowledge of online travel booking.

Accountabilities:

  • Provide friendly and efficient service
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Be a first point of contact to handle customer queries.
  • Respond professionally to inbound phone calls with a friendly manner, including urgent situations
Personality Attributes:

  • Fluency in English and one of the following languages; Italian, Spanish or Russian
  • Patient
  • Empathetic
  • Active
  • Natural Communicator
  • Friendly
  • Target driven
  • Multitasking
Benefits:

  • Bonus scheme
  • Free GP available on-site
  • Sports and social club
  • Subsidized canteen
  • Opportunities for progression
Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

This job originally appeared on RecruitIreland.com