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CUSTOMER SERVICE - SWISS GERMAN/FRENCH

 

Company:

CAREERMOVES IRELAND
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Job Reference Number

14171562

Client ID:

RI/CS-SWISS
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Posted On:

Sep 2 2009

Location:

HOLLAND, EUROPE
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Job Type:

Permanent

Salary:

SEE DESCRIPTION
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Benefits:
  • FLEXITIME
  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • GYM / GYM MEMBERSHIP
  • PERM. HEALTH INSURANCE
  • LIFE ASSURANCE
  • RELOCATION PACKAGE
  • PAID HOLIDAYS
Customer Service / Telesales - Swiss German and French
Location: Holland
Salary: €21,000
ROLE:
Responsible for providing a professional and efficient customer service function for the customers of our clients.

MAIN ACCOUNTABILITIES:
· Completes telemarketing- and telesales campaigns (both inbound and outbound).
· Takes part in a project briefing and supports the concerned project actively.
· Performs the role within given timescales, efficiently and effectively.
· Develops and maintains a full (technical) knowledge of client surveys and services.
· Recognizes when a problem or query should be transferred to another department or a more senior member of staff.

CORE COMPETENCIES:
· Conveys information clearly and effectively both written and verbal.
· Listens actively and effectively.
· Proficient in the language requirement for the position.
· Remains focused on improving communication skills, call handling and determining the nature of questions.
· Works well with others.
· Motivates and reinforces teamwork.
· Develops rapport and trust.
· Works to own standards and team standards.
· Self motivated.
· Ability to sell.
· High level of accuracy.
· Awareness/understanding of productivity requirements.
· Time keeping and attendance.
· Flexibility.
· Understands the relevant aspects of the client products/programs sold/marketed.
· Portrays a professional image to the customer, client and to the team.

KNOWLEDGE AND EXPERIENCE REQUIREMENT:
Education :
Secondary/further educational qualification
Experience :
· 6 months experience in Customer Service/Telesales environment
Technical or specific skills (e.g. technical, computer)
· Speaks and writes requested languages native or near-native.
· Preferably some Database knowledge.

If you are interested in this job, apply now and we will contact you within 24 hours.
You can also call us directly at +4930-32765828 or +49179-2448630 or send an email to info@careermoves-ireland.com if you need any further details.

All Careermoves consultants speak fluent English, German and French!

Looking forward to hearing from you!