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Job Reference Number


Client ID:

RI/JO-1202-242976 T

Posted On:

Feb 29 2012



Job Type:




Product and Pricing Specialist - Galway

The EMEA Operations Centre for this business resides in Galway. The Products and Pricing Specialist will reside in this Operations Centre, which provides multi-lingual customer service and administration support for Customers worldwide.

The Role:

· Management of vendor program(s) which includes; providing answers to daily queries on licensing and program rules, price quotations, liaising with vendors and account managers to resolve problems, communicating all updates/version releases to the relevant people, training and ensuring a high standard of program knowledge via Vendor literature, web casts, meetings and Training Courses.

· Maintenance and creation of the monthly pricelists where applicable using management systems to meet customer expectations and SLMS standards. This involves downloading vendor pricelists/product information from vendor websites or obtaining current pricelists from the vendor, creating multi-currency pricelists using excel, publishing customer formatted pricelists to the relevant Service desk personnel and/or Sales team, quality checking pricelists for accuracy and loading of vendor pricelists to an internal pricing system.

· Maintenance of all Vendor Product information pages on OLS and SharePoint's for the vendor program(s).

· Adhere to policy and procedures and ensure that all Product & Pricing procedure and process documents are updated and rolled out appropriately.

· Research solutions using system tools, other site teams and vendor on-line resources, and attend industry specific product & skills training sessions.

· As best possible, remain up-to-date on as many of the other SLMS vendor programs, pricing & customer contract standards, regulations, policies & procedures.

Qualifications / Experience:

Ideally the candidate will have experience in a Contact Centre environment and will have a 3rd level qualification in business management or IT. The ideal candidate will have previous experience in effectively coping with a fast-paced role and will be client orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.

· Experience in communication with clients.

· Ability to communicate effectively with different groups.

· Demonstrates high level of customer satisfaction in previous positions.

· Experience on Process Managed Environment.

· Experience in Business Development

· Motivated and committed to continuous self development.

· Ability to adapt to a changing environment.

· Technical skill with Windows Vista.

· Microsoft Office Suite.

· Intermediate to Advanced knowledge of Microsoft Excel (to include formulas).

For more information contact Pauline on 091 507501 or email CV to [email protected]