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  • DUBLIN 2
  • Job reference number:15367812
  • Client ID:RI/INDDD
  • Posted on:12-JUL-2018
  • Salary:EUR12 /HR
  • Job type:PERMANENT


  • Welcome the guest with full attention and a warm smile.
  • Ask guest to fill in registration card and reconfirm guest booking in computer system with guest, i.e. no of nights stay, rates etc.
  • Check method of payment and take imprint of credit card or cash deposit (also take vouchers etc. if applicable). You are responsible for accounts of guests which you have checked in.
  • Enquire if guest would like restaurant reservation, newspaper or wake up call etc.
  • Enquire if guest would like assistance with luggage.
  • Hand guest key card and indicate room number in discreet fashion (i.e. do not call out aloud for security reasons - particularly when checking in lady travelling alone) and indicate location of lifts and restaurant.
  • Be familiar with sales and promotional activity and up sell at every possible opportunity.
  • Answer switchboard (where appropriate) in a speedy, professional manner with an appropriate greeting. Smile - it can be heard in your voice!
  • Ensure all reservations are accepted, recorded and confirmed (where appropriate) in accordance with Hotel policy and in an efficient, courteous and professional fashion and file all correspondence accordingly.
  • Ensure all guest mail, faxes and messages are recorded accurately and passed to porters for prompt delivery.
  • Ensure all cash, charge, float and till procedures are carried out in accordance with Hotel policy. You may be held liable for payment in the event of the company suffering financial loss due to monies short, lost or stolen due to negligence.
  • To actively participate in any training and personnel exercises designed to improve standards and performance levels.
  • To carry out the hotel's customer relation policy.
  • To communicate hotel services to guests.
  • To receive customer complaints in a courteous and sympathetic fashion and inform your Supervisor/Management of all complaints or observations immediately.
  • To ensure a high standard of personal hygiene and grooming.
  • To wear clean, suitable uniform and name badge at all times.

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