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  • Job reference number:15320038
  • Client ID:RI/581
  • Posted on:06-FEB-2018
  • Salary:€28,000 - €30,000
  • Location:DUBLIN
  • Job type:PERMANENT

Service Desk Co-ordinator

Job Description

The candidate should have a minimum 2 years’ relevant experience in planning and call distribution role in a fast paced service desk. This is an opportunity to join a growing team. The role will present the right person with opportunities to use your initiative and get involved in various projects in order to develop your career in a challenging and target driven environment. This role is based in Dublin South.

Key Responsibilities

  • Call handling from logging calls via phone and email, to closing for invoicing.
  • Referring jobs to stores for parts and sales for quotes where required.
  • Completing daily call planner for all engineers, liaising with field operations to ensure correct capacity distribution throughout departments and resources.
  • Scheduling engineers calls daily via scheduler, ensuring maximum efficiency of routes and capacity.
  • Monitoring call completion daily for service and maintenance engineers over the mobile interface.
  • Maintaining contact with engineers, ensuring correct call handling and call referral.
  • Monitoring call queues and managing SLA.
  • Completing weekly KPI reports.
  • Liaising with third party subcontractors to provide best quality services within the agreed deadlines.
  • Participate in and lead as appropriate in training programmes for new products & services and ensure adherence to procedures as outlined.
  • Work to the existing roster system in place.
  • To focus the service desk’s attention on delivering first class services to clients/customers and operating in a seamless and cooperative manner with the rest of the company.
Required Skills & Experience

  • Excellent communication & interpersonal skills
  • Ability to motivate and coach people
  • Strong problem solving and decision making skills
  • Assertive and Confident
  • Previous service desk supervisory or management skills an advantage.
  • Computer literate with a good working knowledge of MS Office Products
  • Excellent Telephone Manner
  • Customer focused
  • Ability to work on own initiative
  • Team Player
  • Attention to Detail
Career Incentive

  • Fast-growing company with strong market growth
  • An energetic and friendly team environment
  • Modern offices with excellent facilities
This is an excellent opportunity to join a company that is rapidly expanding and who values its work force.

It is a genuine opportunity to progress your career that offers long-term security.

Salary: €28,000 - €30,000.

Please note, due to the urgency of this vacancy, our client is not willing to go down the route of work permits/visas/sponsorship, therefore, all candidates must have permission to work in Ireland.

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