COLLINS MCNICHOLAS RECRUITMENT

COLLINS MCNICHOLAS RECRUITMENT

CUSTOMER SERVICE DUTCH & FRENCH- WESTMEA


Posted on:
09/11/2019
Location:
WESTMEATH
Salary:
NEGOTIABLE
Job type:
CONTRACT
Job reference number:
15476450
Client ID:
44277
JOB PURPOSE

To manage the day to day Customer Service activities including the process of orders/ answering the phones.



Responsibilities:

  • Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Act as a principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy


Requirements:

  • Fluent in English and Dutch and French
  • Business or other relevant 3rd level qualification desirable
  • 6 months + working in a fast-moving customer service environment.
  • Excellent communication skills and a professional telephone manner.
  • A self-starter / “Can do” approach and attitude

  • Ability to work effectively within a multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility – willingness to help other colleagues to meet deadlines
  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.


For a confidential discussion and more information on the role, please contact Nicola Egan on 090 64 78104or email nicola.egan@collinsmcnicholas.ie

For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.

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