Featured Advertisers
This job has been removed from the site. Here are the details which were advertised. |
View Similar Jobs View other jobs from this advertiser |
GERMAN CUSTOMER SERVICES AGENTS X 10!
Company:RAINBOW RECRUITMENT& TRAINING |
||||
Job Reference Number |
12623716 |
Client ID: |
RI/CV |
|
Posted On: |
Jan 6 2009 |
|||
Location: |
CORK |
|||
Job Type: |
Permanent |
|||
Salary: |
EXCELLENT PACKAGE! |
|||
Benefits: |
|
|||
customers online store, and telesales teams, post-purchase. This support
mainly relates, but is not limited, to; delivery queries, product returns, payment queries, and
order cancellations. This is not a technical support role.No sales!
Responsibilities:
Answering inbound calls from customers, taking
responsibility for answering the customer's question or resolving their issue, and ensuring that
the customer is satisfied with the support they receive This will include, but is not limited to, the following activities;
• Searching internal systems for specific order details, eg, delivery information, payment
details, address verification etc.
• .Communicating with other Departments such as Logistics and Finance
• Detailed logging of all customer calls, written in English, in the relevant database.
• MIN 6 MTHS customer service, consumer retail, or contact centre experience essential.
• Proven experience of successfully working to targets in a pressurised environment.
Personal Characteristics:
• Exceptional communication skills essential, including excellent listening skills, and the ability
to maintain composure to positively deal with and resolve challenging customer queries.
• Strong customer focus and proven problem-solving skills are essential.
• High standard of written communications, both in mother tongue and in English.
• Good time management skills.
IMMEDIATE FACE TO FACE AND TELEPHONE INTERVIEWS WITH JOBS TO START JAN AND FEB! EMAIL CV TODAY TO maryh@rainbowrecruitment.com CALL ANYTIME ON 086 053 7106 - 063 91813
