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BILINGUAL ENGLISH AND FRENCH CS
Company:ADECCO |
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Job Reference Number |
13431376 |
Client ID: |
RI/PC3M0002 |
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Posted On: |
Jun 9 2009 |
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Location: |
DUBLIN, DUBLIN |
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Job Type: |
Contract |
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Salary: |
EUR19 - EUR21K /A + BONUS |
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Benefits: |
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Bilingual in French & English
About our client:
Our client is the global leader of documents related solutions products and services.
About the job:
Job purpose:
Supporting client Key Customers by providing relevant services on all customer copiers, printers and fax machines
Main responsibilities:
External Customer Contact
● Be the primary country contact for customer on all escalations
● Handle telephone/Web calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
● Facilitate or escalate customer issues and complaints, both internally and externally
● Co-ordinate all consumable calls in order to enable dispatch of the company & Multi-vendor consumables to customers
Internal Management Support
● Support Fleet Managers with rationalization programs for Key Customers
● Support Commercial manager on billing and volume data
● Liaise with Various Helpdesks, the company & Third Party Service Providers escalating through these avenues to close
Data Control
● Validate Customer details and requirements on data entry, categorize and deal with appropriately
● Maintain accurate database information with software applications
● Staff Development: Coach new team members on process, product & on specific customer bases
Skills required:
● Excellent technical Knowledge of the company devices and functionality
● Knowledge of Networks, operating systems (Unix/Windows) and MS Office
● Proven record in delivery of excellent customer service
● Excellent team-spirit desire to share knowledge by gathering useful information to cascade to the team, etc
● Able to communicate with accuracy and clarity both verbal and written
● Fluency in English, and market language required
Benefits offered:
● Competitive salary
● Life insurance
● Pension scheme
● Group discount scheme
● Education & training
● Sports & social association
● Relocation
Apply today for this fantastic opportunity to
