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PORTUGUESE SALES & CS AGENT
Company:ADECCO |
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Job Reference Number |
13517263 |
Client ID: |
RI/BC - POR CSSA |
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Posted On: |
Jun 29 2009 |
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Location: |
DUBLIN SOUTH, DUBLIN |
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Job Type: |
Permanent |
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Salary: |
EUR20476 - EUR20477 /A + BENEFITS |
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Benefits: |
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About our client:
Our client is a global financial service provider, one of the largest in the world, with international presence in more than 50 countries across the world. Our client specialises in multi-brand credit card and consumers loans business that also processes payments for retailers and merchants and issues credit and charge cards to corporate customers.
About the job:
Job purpose:
Primary role will be to receive, deal with and answer all types of customer queries and request by phone including complex and contentious matters.
Main responsibilities:
*Contact and deal with customers in situations where customers have potential to affect commercial interests of the business (i.e. bad debt, credit limits etc. within remit of the department)
*Adopt a flexible approach in order to support others and undertake other duties as required
*Adopt cases and generate correspondence following initial customer contact with another area
*Provide excellent customer service
*Maintain existing and where necessary establish good working relationships with external contacts such as Solicitors, Police, Debt Collection Agencies etc. in order to ensure maximisation of the overall business relationship
*Achieve daily targets and objectives as set out by Team Leader/Risk Operations Manager
Skills required:
*Fluent in Portuguese and English
*Good telephone manners
*Letter writing
*General keyboard and multi system usage
*Interpersonal sensitivity
*Negotiation skills
*Presentation skills
*Decision-making
*A good understanding of the objectives and functions of the Customer Service area
*An excellent knowledge of the procedures of Customer Service department
*A good working knowledge of the computer systems relating to Customer Service
*A general awareness of the products, services, activities and systems
Benefits offered:
*25 days of annual leave (pro rata)
*Medical insurance in VHI
*Life insurance
