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SUPPORT SERVICES COORDINATOR
Company:ACTION AID |
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Job Reference Number |
13613110 |
Client ID: |
RI/ |
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Posted On: |
Jul 17 2009 |
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Location: |
DUBLIN CITY CENTRE |
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Job Type: |
Contract/Permanent |
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Salary: |
DOE |
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ActionAid Ireland is a member of ActionAid International, one of the world’s most respected development organisations working with over 20 million people in more than 40 countries in Africa, Asia and Latin America. Since ActionAid Ireland was founded in 1983, we have taken sides with poor people to end poverty and injustice working mainly with communities across our six focus countries in Africa and Asia - Kenya, Malawi, Uganda, Cambodia, Nepal and Vietnam. Our approach is to look at long-term sustainable development, to work closely with women and girls, and to empower communities to claim their basic rights to food, education, healthcare, land, livelihoods and a life with dignity. Through our quality Child Sponsorship programmes and our strong Irish supporter base, we are improving the lives of thousands of children and communities.
SUPPORTER SERVICES COORDINATOR – BASED IN CENTRAL DUBLIN
KEY RESPONSIBILITIES
As a key member of the ActionAid team, you will manage the Child Sponsorship programme and ensure the successful acquisition and retention of ActionAid child sponsors. You will deal with enquiries and requests for information, payment administration, the development of communication materials and managing the systems and processes to create a positive and rewarding experience for the supporters of ActionAid Ireland.
You will work closely with the fundraising team to provide database reports to feed into the development of the marketing and fundraising strategies. Another key focus area is the development of initiatives to increase supporter understanding and engagement in the mission of ActionAid.
IDEAL CANDIDATE
Supporter relations is the main liaison between ActionAid, our donors, and our field office and partner staff working overseas, so strong communication skills and an open and flexible working style is a prerequisite for this role.
Ideally you should possess a minimum of three years’ experience working in a customer care or marketing function, have knowledge of relational databases, CRM and Microsoft Office and the ability to set up, manage and streamline robust systems and processes aimed at providing a responsive service to our supporters. Experience of managing web site content and familiarity with online media would be an advantage.
Closing date for applications: Friday, 24th July 2009. Interview Dates: Tuesday and Wednesday, 28th-29th July 2009
Please send a copy of your CV with a cover letter detailing why you think you’re suitable for the role and what you would bring to ActionAid. Please email Laura at laura.grealish@actionaid.org or telephone (01) 878 7911 with any further questions.
Due to the likely high volume of interest in this role, we are not in a position to contact all applicants and will most likely only contact candidates who have been short-listed.
