Featured Advertisers

enterprisesystem leadingedge starwoodhotel collinsmcnicholas rigneydolphin careersregister



This job has been removed from the site. Here are the details which were advertised.


            View Similar Jobs
            View other jobs from this advertiser


FRENCH / GERMAN CUSTOMER SERVICES REPRE

 

Company:

ICDS RECRUITMENT
Apply for this job

Job Reference Number

13745144

Client ID:

RI/EM10876
Add to Job Basket

Posted On:

Jul 29 2009

Location:

DUBLIN WEST
Mail a Friend

Job Type:

Permanent

Salary:

NEGOTIABLE
Print this job

Benefits:
  • CHILDCARE FACILITIES
  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • GYM / GYM MEMBERSHIP
  • CAR PARKING
  • PENSION / PRSA
  • BONUS
  • PERM. HEALTH INSURANCE
  • LIFE ASSURANCE
  • VHI
  • VOUCHERS
  • PAID HOLIDAYS
  • QUINN HEALTHCARE
French / German Customer Service Representative with 1yrs experience in a similar role required by multinational in West Dublin.

JOB SUMMARY:

Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers for the French and German markets.

KEY RESPONSIBILITIES:

ORDER MANAGEMENT AND CUSTOMER SERVICE

Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
Provide technical and product advice.
Process returns from the customer in accordance with company policy.

COMPLAINT HANDLING

Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
Escalate all product complaints (technical and medical) to the Quality dept in the local market.

INTERFACES WITH SALES FORCE, WAREHOUSE, ETC

Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .

BILLING

Monitor the invoicing process, including duplicate invoicing as requested.
Process billing corrections in accordance with company policy.

INVOLVEMENT IN SPECIAL PROJECTS

MINIMUM REQUIREMENTS:

  • Third level education in related discipline.
  • Fluency in German and French.
  • Fluent English.
  • Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm). Additional systems skills preferable.
  • Minimum 1 year of experience in a Customer Service environment.
  • SAP knowledge is an advantage.


ESSENTIAL SKILLS AND ABILITIES:

  • Organisational skills.
  • Excellent interpersonal and problem solving skills.
  • Excellent telephone manner.
  • Team player.
  • Excellent customer focus.
  • Numerical skills.
  • Professional manner.


Emer.Moore@icds.ie

www.icds.ie