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ANALYST, USER OPERATIONS - POLISH

 

Company:

FACEBOOK
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Job Reference Number

14276732

Client ID:

RI/
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Posted On:

Feb 8 2010

Location:

DUBLIN
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Job Type:

Permanent

Salary:

NEG
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Facebook is seeking Polish speaking analysts to join our User Operations team. Analysts are responsible for maintaining user safety, engagement, and site understanding by responding to email inquiries and abuse reports. Additionally, this position is responsible for understanding, analyzing, and communicating patterns in user behavior to the rest of the company. This is a full-time position in our Dublin office.

Responsibilities
  • Respond to contacts from users regarding a variety of site issues
  • Enforce our Terms of Use by carefully monitoring reports of abuse on the site
  • Analyze user interaction with the product and communicate this analysis to others within the department and company
  • Identify inefficiencies in work flow and suggest solutions
  • Interface effectively with other teams
  • Help grow the User Operations team in Dublin
Requirements
  • Fluency in written and conversational Polish and English
  • Proficiency in multiple languages is preferred
  • Excellent written and verbal communication skills
  • BA/BS degree from a leading academic institution
  • Flexibility to take on multiple tasks
  • Extremely reliable, consistent, and hard-working
  • Strong attention to detail and critical thinking skills
  • Deep understanding of Facebook preferred
  • Passion for ensuring a good user experience
  • Valid EU work authorization
  • PLEASE NOTE: Facebook does not accept any unsolicited resumes from headhunters, executive recruiters, or other staffing or personnel agencies. Please do not submit or forward any such resumes to our site, jobs alias, Facebook employees or any other company location. Facebook is not responsible for any fees related to unsolicited resumes.