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GERMAN CUSTOMER SERVICES REPRESENTATIVE

 

Company:

ICDS RECRUITMENT
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Job Reference Number

14347800

Client ID:

RI/EM11405
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Posted On:

Jul 29 2010

Location:

DUBLIN WEST
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Job Type:

Contract

Salary:

NEGOTIABLE
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Benefits:
  • CHILDCARE FACILITIES
  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • STAFF DISCOUNTS
  • GYM / GYM MEMBERSHIP
  • CAR PARKING
  • PENSION / PRSA
  • BONUS
  • PERM. HEALTH INSURANCE
  • LIFE ASSURANCE
  • VHI
  • VOUCHERS
  • PAID HOLIDAYS
  • QUINN HEALTHCARE
German Customer Service Representative with a minimum 1 year of experience in a Customer Service role within a multinational environment required for maternity cover contract.

JOB SUMMARY:

Provide Customer Service Support, including order processing, query handling, sales support and communication with internal & external customers for the German market

KEY RESPONSIBILITIES:

ORDER MANAGEMENT AND CUSTOMER SERVICE

Work as part of a multi disciplinary team, ensuring all orders received via telephone, fax, post & EDI are processed accurately and promptly upon receipt.
Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily.
Provide technical and product advice.
Process returns from the customer in accordance with company policy.

COMPLAINT HANDLING

Ensure all service complaints are dealt with upon receipt, entered accurately into the complaint system (Remedy) and resolved to the satisfaction of the customer.
Escalate all product complaints (technical and medical) to the Quality dept in the local market.

INTERFACES WITH SALES FORCE, WAREHOUSE, ETC

Liaise with the sales force on a regular basis as regards orders, consignments, changes to customer accounts and general information from customers.
Maintain regular contact with the warehouse and courier to co-ordinate deliveries, returns, etc .

BILLING

Monitor the invoicing process, including duplicate invoicing as requested.
Process billing corrections in accordance with company policy.

INVOLVEMENT IN SPECIAL PROJECTS

MINIMUM REQUIREMENTS:

  • Minimum 1 year of experience in a Customer Service within a multinatioanl environment.
  • Fluency (native level) in German.
  • Fluent English.
  • Third level education in related discipline.
  • Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).
  • Organisational skills.
  • Excellent interpersonal and problem solving skills.
  • Excellent telephone manner.
  • Team player.
  • Excellent customer focus.
  • Numerical skills.
  • Professional manner.


Desirable:

  • SAP knowledge is an advantage.
  • Additional systems skills preferable.


    • Emer.Moore@icds.ie

    www.icds.ie