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OUTBOUND CCC MANAGER (CHENNAI, INDIA)
Company:BROMPTON RECRUITMENT |
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Job Reference Number |
14562264 |
Client ID: |
RI/BRIC/CCC |
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Posted On: |
Jan 26 2012 |
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Location: |
CHENNAI, INDIA., WORLDWIDE |
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Job Type: |
Permanent |
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Salary: |
SEE ADVERT. |
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Benefits: |
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Business to Business Research/Outbound Customer Survey/Support
This represents a truly once in a life time opportunity to develop your career internationally, and in one of the key locations in the Developing World – India.
My client is a UK company with a modern contact centre facility based in Chennai.*
*According to Forbes magazine, Chennai is one of the fastest growing cities in the world.[70] It has a diversified economic base anchored by the automobile, software services, hardware manufacturing, health care and financial services industries.[71] According to the CII, Chennai is estimated to grow to a $100-billion economy, 2.5 times its present size, by the year 2025
Most of our client’s telephone based activity revolves around outbound B2B research. They focus on industry-specific database building, normally managing and updating databases of key contacts on a global basis.
Their business is based on having a great team and a warm ‘small-company’ culture. As a result of this culture they have been successfully growing with strong blue chip clients across several industries.
The Role
• To deliver and meet a series of KPIs and SLAs in the realm of outbound B2B telephone based research. Targets are stretched but realistic and always the result of agreed collaboration.
• To drive and inspire outstanding performance amongst our front line staff. To lead by example and provide clear direction and effective leadership.
• To develop our young team leaders into effective, wise and driven professionals, who in turn, will lead their people to very high levels of attainment.
• To manage campaigns from inception to completion as you will lead by example, setting the tone of behavior and motivating and mentoring your team so that each individual attains their full potential
• To take ownership of problems, make decisions and resolve issues.
• To measure and monitor staff absenteeism and staff turnover and implement procedures to manage improvements
• To inspire and positively motivate staff to higher levels of achievement and professionalism.
• To help develop and enhance company culture and reputation.
Required experience:
– At least four years experience in managing outbound teams in a CCC environ.
– Mature and seasoned professional who can demonstrate high levels of energy and vitality.
– People with a voracious work ethic.
– People who are willing to relocate off shore –our client will help to make this as smooth as possible
The reward….
- An opportunity to build a great team of managers, team leaders and front line agents.
- A rich experience working and living in Asia.
- A remuneration package to include a tax efficient basic with a generous allowance for housing, car and driver. Participation in an attractive share options scheme.
- Opportunity to learn and develop in a truly multidimensional way. The chance to help build and shape a relatively young company
