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CUSTOMER SERVICE ANALYST FLUENT GERMAN
Company:HARRY WALSH ASSOCIATES LTD |
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Job Reference Number |
14562531 |
Client ID: |
RI/AMCSTA302 |
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Posted On: |
Jan 27 2012 |
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Location: |
CORK |
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Job Type: |
Contract/Permanent |
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Salary: |
D.O.E. |
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RESPONSIBILITIES:
§ Monitor and resolve order and interface issues
§ Manage open orders and prioritization
§ Manage, track and resolve Tier 1 disputes and route to local affiliates when required
§ Execution of operational metrics and SLA reporting
§ Liaise with internal contacts including sales and marketing and distribution
§ Liaise with internal contacts including logistic service providers
§ Customer Dispute Resolution
§ Cash Collection
§ Act as a power user for O2C customer service processes
§ Propose and implement standardization for customer service processes
§ Manage replenishment activities
§ Control inventory interfaces with LSP.
§ Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
PROFESSIONAL QUALIFICATIONS
§ University Degree in Accounting/Business or equivalent.
EXPERIENCE
§ Min 2 years of customer service/calls centre experience.
KEY SKILLS/CORE COMPETENCIES
· Must demonstrate strong telephone communication skills with ability to influence and negotiate
· Demonstrate strong interpersonal, written and oral communication skills.
· Accuracy and Attention to Detail.
· Customer Focused.
· Capable of problem solving.
· Fluent German is essential.
· Work well under pressure
· Proficient with Microsoft Office software (EXCEL, WORD, etc.)
· Ability to develop good relationships with various levels of personnel in the company’s Financial organization, Affiliate organization, third party service providers, and external auditors
Interested, contact Audrey McSweeney @ 021-4617062 / audrey@hwa.ie
