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CUSTOMER SERVICE REP WITH GERMAN
Company:COOK MEDICAL |
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Job Reference Number |
14564898 |
Client ID: |
RI/GCS |
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Posted On: |
Feb 2 2012 |
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Location: |
LIMERICK, LIMERICK |
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Job Type: |
Contract |
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Salary: |
NOT DISCLOSED |
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Benefits: |
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Primary Function
Provide a professional, friendly and efficient service to customers throughout Europe. Input customer orders to the Cook European order-entry system and provide timely and accurate responses to customer queries.
Responsibilities
• Take orders by fax, phone, post, email and input to the company’s order entry system
• Enter and close out queries using the company’s query management system
• Provide customers with prices as per the company’s order entry system
• Supply customers with expected delivery dates or delivery status,
airway bill numbers etc.
• Supply customers with product status (e.g. active, obsolete, etc)
• Deal with queries and process special orders for custom made devices
• Add or modify new customer details as needed
• Direct technical queries to the product specialists or sales force
• Process information and deal with follow-up queries on returns
• Process information and deal with follow-up queries on complaints
• Process requests for literature, catalogues, etc.
• Inform customer of account status, e.g. account on hold
• Communicate emergency orders/requests to various manufacturing plants
using standard procedures
• Input customer prices on the company’s order entry system
• Update the order entry system with details regarding sales representatives
links with particular hospitals
• Provide feedback to and generate reports for the Supervisory team as required
• Ensure that the COOK® brand and image is communicated in a positive and consistent manner to all customers, both external and internal.
• All functions to be carried out in compliance with the company’s Quality
Management Systems
• Ensure that COOK’s Code of Conduct is complied with in all business matters carried out on COOK’s behalf.
Qualifications/Requirements
• Leaving Certificate or equivalent and relevant certificate/diploma.
• Excellent telephone manner and interpersonal skills.
• Excellent data entry skills
• Computer literacy: Good working knowledge of Microsoft® Office.
• Fluency in one or more European languages (other than English)
• Good written and spoken English language skills for those Representatives for whom English is not the mother language
• Fluency in English for those Representatives dealing with English speaking customers
• Positive attitude and proven problem-solving skills.
• Availability and willingness to travel on company business. Representatives may be required to spend time overseas for training purposes.
