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GERMAN COLLECTIONS TEAM LEADER
Company:HUDSON GLOBAL RESOURCES LIMITED |
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Job Reference Number |
14565995 |
Client ID: |
RI/IE656443 |
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Posted On: |
Feb 6 2012 |
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Location: |
DUBLIN, DUBLIN |
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Job Type: |
Permanent |
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Salary: |
EUR32K - EUR42K /A |
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Benefits: |
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Key Responsibilties
Team management - ensure all tasks are been carried out and that all teams are productive and working as efficient as possible.
Using the company performance management programme ; Appraise, coach, provide feedback & guidance.
Develop team members to ensure compliance of policies and procedures in line with the specialist to ensure service delivery standards are maintained.
Ensure timely turnaround of customer queries and compliance of operational SLA's & KPI's
AR management & monitoring of all contractual SLA's
Report Co-ordination
Supervisor/Managerg towards optimum results.
People management
Attendance & leave management for the sub-team
One to ones
Team Issues - attendance mgt, performance issues, implement HR policies, return to work meetings
Client & Sales interaction - conference calls participation, client/sales meetings
Training and coaching
Attend meetings in the absence of Supervisor
Arrange & Chair team meetings when required
Interviewing
Audits & Compliance participation
Experience:
Minimum six months experience in a senior collections analyst role or alternative people management role essential
2 years collections experience
For full job specification please contact Elaine Liston on 01 634 4145 or send your CV to Elaine by email to
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.
Please note you will receive an automated response advising you that we have received your CV
