CUSTOMER ASSOCIATE - BILINGUAL
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Job Reference Number |
14566066 |
Client ID: |
RI/MWGCC6212 |
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Posted On: |
Feb 6 2012 |
Location: |
CORK |
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Job Type: |
Contract
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Salary: |
EUR 25,000 - 27,000 |
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We are currently looking to recruit a number of bilingual customer service associates for a pharmaceutical company based in Cork.
These are initial 2 year contract with a starting salary of €25,000.
Language Combinations Required are as follows
- German & English
- German & Dutch
- Spanish & French
- German & French
An excellent opportunity to work in a shared service centre environment and to work in a company that offers real job satisfaction and excellent training and experience.
Successful candidate must be able to speak the languages above and also SAP experience will be an advantage.
Duties:
- Enter orders in SAP
- Manage manual orders received through phone, fax, email.
- Cash Collections
- Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
- Manage, track and resolve Tier 1 disputes and route to local affiliates when required
- Liaise with external partners including logistic service providers
- Manage replenishment activities
- Control inventory interfaces with LSP.
- Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
- Execution of operational matrices and SLA reporting
- Liaise with internal contacts including Finance, Sales and Marketing and Distribution
- Liaise with external partners including logistic service providers
- Propose and implement standardisation for customer service processes
- Support the AR, Customer Service/OM and SCM functions as and when required.
Experience
- Min 1 years of customer service/calls centre experience.
- Graduate or 2 years relevant experience