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CUSTOMER ASSOCIATE - BILINGUAL

 

Company:

SIGMAR RECRUITMENT
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Job Reference Number

14566066

Client ID:

RI/MWGCC6212
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Posted On:

Feb 6 2012

Location:

CORK
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Job Type:

Contract

Salary:

EUR 25,000 - 27,000
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We are currently looking to recruit a number of bilingual customer service associates for a pharmaceutical company based in Cork.

These are initial 2 year contract with a starting salary of €25,000.

Language Combinations Required are as follows

  1. German & English
  2. German & Dutch
  3. Spanish & French
  4. German & French
An excellent opportunity to work in a shared service centre environment and to work in a company that offers real job satisfaction and excellent training and experience.

Successful candidate must be able to speak the languages above and also SAP experience will be an advantage.

Duties:

  • Enter orders in SAP
  • Manage manual orders received through phone, fax, email.
  • Cash Collections
  • Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)
  • Manage, track and resolve Tier 1 disputes and route to local affiliates when required
  • Liaise with external partners including logistic service providers
  • Manage replenishment activities
  • Control inventory interfaces with LSP.
  • Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
  • Execution of operational matrices and SLA reporting
  • Liaise with internal contacts including Finance, Sales and Marketing and Distribution
  • Liaise with external partners including logistic service providers
  • Propose and implement standardisation for customer service processes
  • Support the AR, Customer Service/OM and SCM functions as and when required.


Experience

  • Min 1 years of customer service/calls centre experience.
  • Graduate or 2 years relevant experience