ACCOUNT COORDINATOR
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Job Reference Number |
14566279 |
Client ID: |
RI/898241 |
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Posted On: |
Feb 7 2012 |
Location: |
DUBLIN, DUBLIN |
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Job Type: |
Permanent
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Salary: |
EUR25K - EUR35K /A + VHI, PENSION, |
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Benefits: |
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Account Co-Ordinator Dublin €25-€35k
Our Client is a leading provider of fully integrated solutions bridging post-production, fulfillment, and distribution/supply chain management to financial services and software distribution.
The Account Coordinator is responsible for working in partnership with the Account Manager to ensure we meet the customer business goals and objectives through excellent performance in all areas and delivery of service.
Responsibilities:
§ Responsible for overseeing that all customer's orders/piece parts are managed efficiently.
§ Responsible for all Order Entry and BOM configuration for their assigned customers and those they are asked to cover from time to time.
§ Price Matrix maintenance.
§ Responsible for ensuring all customer queries and issues are answered in a timely manner.
§ To work closely with the Account Manager, Commercial Supervisor & Planning in relation to customer forecasts and new launches, concentrating on giving the Planning Department as much upfront information as possible.
§ Responsible for the customer age debt, making sure that any invoice queries are dealt with immediately, so as not to impact any payments.
§ Responsible for administering all credit and debit notes.
§ To develop and sustain a professional working relationship with all departments.
§ Accurate and timely pricing and billing to Customers.
§ Ensure that all additional costs incurred outside Standard Matrix Pricing are captured and re-charged.
§ Active participation in the New Business Introduction Meetings.
§ Internal and external reporting.
§ Maintain procedural documentation for each customer.
§ Involvement in Business Process Improvement Projects as required
§ Treat all customer information in a confidential manner and comply with all Security & IT Policies in relation to the protection of company and customer information.
§ You will be required to be flexible in this role.
Essential Requirements:
Technical Competencies
§ Systems Knowledge - SAP or similar
§ High level of proficiency in IT packages
§ Understanding of the process requirements for management of BOMS, Orders, Piece Parts etc
Customer Focused, Time Management, Good Communicator.
Experience of working within a High Tech Environment