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OPERATIONS MANAGER

 

Company:

LA CREME
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Job Reference Number

14567144

Client ID:

RI/EPOM
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Posted On:

Feb 8 2012

Location:

CORK, CORK
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Job Type:

Permanent

Salary:

EUR40K - EUR45K /A
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Benefits:
  • CAR PARKING
Our client is one of Cork's leading companies providing the hightest standards in customer service.

Responsibilities, not limited to:
  • Lead the department to exceed company goals and ensure corporate efficiency
  • Support the management team in building and maintaining customer relationships
  • Build and develop strong and sustainable relationships with external stakeholders
  • Develop and lead people to maximise performance
  • Assist in the application of emerging technologies, procedures and processes to maximise performance and productivity.
  • Support revenue generation within own area.


The Person:
  • A minimum of three to five years management experience in Call Centre / Shared Services environment.
  • Strong background in process implementation, scheduling, training, reporting, quality assurance and IT
  • Strong decision maker with excellent forecasting abilities
  • Proven ability in stakeholder management
  • Experience of financial management and cost centre control would be an advantage
  • Excellent written, communication and presentation skills are a must
  • Third level degree is desired